Revolutionary developments in marketing, information and communications technology continue to transform the banking and financial industry. Distribution of banking services through the Internet is an important part of this transformation. The objectives of this thesis are mainly to examine the role, which Internet banking can play as a new distribution channel of banking services for [...]
Internet banking in Pakistan
This thesis aims to provide a better understanding of how Internet banking is prevailing in Pakistan. This purpose is achieved via two research questions which focus on how the bank’s online environment (i.e. website) can be described as well as how customer services within this online environment can be described. A multiple case study strategy [...]
Impact of the internet on customer loyalty in Swedish banks
The banking services have been dynamic during the last decade due to the advent of the Internet in banking sector. One of the most vital challenges of the Internet as a service delivery channel is providing and maintaining service quality. Service quality is an input of customer trust which becomes satisfaction and lead to loyalty [...]
Customer Loyalty in an Internet Banking Context
The importance of Internet in banking increases as more people use Internet as their main channel in contacts with their bank. This poses both possibilities and threats to the bank and having loyal customers become more important. To enhance our understanding of customer loyalty in an Internet banking context we have made interviews and constructed [...]
Estimating Optimal Checkpoint Intervals Using GPSS Simulation
Queues, or queueing systems, are very often used in computer systems. In this project we illustrate how queueing simulation may be used to find the optimal interval for checkpointing problems and compare results with theoretical computations for simple systems that may be treated analytically.We consider a relatively simple model for an internet banking facility. From [...]