Are you lean or just mean – Application of Lean Principles in F2F Service Operations

The purpose of the thesis was to analyze whether specific organizational changes could be interpreted as an application of lean principles. Furthermore the aim was to study what the potential effects of such changes could be in terms of productivity. The study concludes that the organizational changes that have taken place in the dental practices [...]

Total Quality Management and human resource department

Title: Total Quality Management – Aspects of implementation and human resource Total quality management has become a frequently used term in discussions concerning quality. The international and national competitive environment is in a process of constant change by the globalization of markets and increased interdependence of economic agents. This process of change has brought increased [...]