Background and problem: During the past decade more and more companies have experienced the importance of communicating strategy to their employees in an understandable way. The balanced scorecard, created by Kaplan and Norton, is one of the management models providing tools to do this. The need for knowledge about how to create good internal communication [...]
Balanced scorecard at Skelleftea municipality
The concept of the balanced scorecard was introduced by Harvard professors Robert S. Kaplan and David P. Norton in 1992 when organizations realized that it was no longer sustainable to focus only on financial objectives in order to stay competitive. The balanced scorecard was traditionally developed for use in for-profit organizations but with its fundamental [...]
Strategy implementation in the construction industry | Balanced Scorecard | Example | Business Strategy
The report concludes that the inactive competition within the construction industry entail that the industry continuously delivers the same products, in the same way. This report describe how a construction firm could integrate the strategy with the operative work on the project level in order to sustain and develop their competitive advantages in a growing [...]
Managing Performance in Intermediate Care Services – A Balanced Scorecard Approach
In a free market economy, achieving the highest performance and thereby the organization’s goals is the ultimate responsibility of management. Performance needs to be managed to ensure that the organization is meeting its vision and goals. The Balanced Scorecard is a concept for measuring whether the activities of an organization are in line with its [...]
Business Process Performance Measurement for Rollout Success
Business process improvement for increased product quality is of continuous importance in the software industry. Quality managers in this sector need effective, hands-on tools for decision-making in engineering projects and for rapidly spotting key improvement areas. Measurement programs are a widespread approach for introducing quality improvement in software processes, yet employing all-embracing state-of-the art quality [...]
Modern Human Capital Management
Despite of the success of Human Capital Management (HCM) in research it did not arrive yet in the HR departments of many companies. Numerous firms even have problems to set their strategic goals with focus on HR. The HR Balanced Scorecard approach could be a big opportunity as a help method to assist HCM entering [...]