Support usability in online communities

This dissertation would split the idea of member feedback in social networks into three types, namely conversational-, behavioral feedback and content analysis. Throughout this dissertation we’ll argue for that advantages with user involvement in style and just how the three kinds of feedback in the list above as well as members could possibly be introduced in to the design process. We reason that by combining conventional methods for example personas and concentrate groups using the different types of feedback inside the design and evaluation process supports usability in social networks.

Contents: Support usability in online communities

1 INTRODUCTION
1.1 WHY EVEN BOTHER TO LISTEN?
1.2 THE ACTIVE WEBMASTER
1.3 DEFINITION OF TERMS
1.3.1 Community
1.3.2 Member
1.3.3 Webmaster
1.4 RESEARCH QUESTION
1.5 STRUCTURE OF THE THESIS
1.6 METHODS
1.6.1 Quantitative – Qualitative research
1.6.2 Web-based questionnaires
1.6.3 Phone-based interviews
1.6.4 Method reflection
1.7 LITERATURE DISCUSSION
1.8 RELATED WORK
1.8.1 Participatory Design
1.8.2 Human Computer Interaction
1.8.3 Computer Supported Cooperative Work
2 LOOKING DEEPER INTO THE CONCEPT OF COMMUNITIES
2.1 A SHORT HISTORY OF THE EVOLUTION OF COMMUNITIES
2.2 A SURVEY OF THE FIELD TODAY
3 GETTING INFORMATION FROM MEMBERS
3.1 CONVERSATIONAL FEEDBACK
3.1.1 Polls and Surveys
3.1.2 Email
3.1.3 Message boards
3.1.4 Face-to-face interviews
3.1.5 Chat sessions
3.2 BEHAVIORAL FEEDBACK
3.2.1 Log analysis, a way of tracking the members activities
3.2.2 Observations
3.3 CONTENT ANALYSIS
3.3.1 Online identities
4 THE POTENTIAL IN FEEDBACK
4.1 REAL-TIME MOCK-UP
4.2 IMPROVE ACCURACY IN FOCUS GROUPS THROUGH PERSONAS
4.2.1 Personas, based on members…